This is the exact message I sent to [****] on November 13th, 2024, and I did not receive anything from Miro until this email.
Hello,
My wife and I are fans of the Miro humidifier that she purchased a couple of years ago. It quit working so well at the end of last winter season.
According to the Miro website these modules we purchased need to be replaced every couple of years, so we ordered two of them to have a spare.
Unfortunately, due to the bubble wrap envelope the modules were sent in, one of them was visibly damaged. The fan bracket was broken. (I sent a picture of the unit and packaging). Hopefully, the second one, which was not visibly damaged, works properly.
In the future, if you are sending delicate items such as these modules, please package them properly so they have less of a chance being damaged in transit. Also, the website led me to believe these would be sent by UPS. They were sent USPS. So, we paid $16.81 for UPS delivery and we got USPS service for it. USPS is much cheaper than UPS and the handling of the package might not be as careful as with UPS.
Please let me know what you will do to rectify this situation. Thank you.
Regards,
Mark Rekowski
Order# 17966