Touch Station

I ordered a replacement touch station as the one i had previously broke out of warranty. It arrived in a timely manner however it was not functioning properly immediately upon setting it up. I reached out by email multiple times for 2 weeks and have received no response. The touch station was not packaged well at all. It did have bubble wrap but it was in a rather large box so it was bouncing around in the box which likely caused it to arrive broken (otherwise i was sent a faulty one). I appreciate being able to buy parts rather than a whole unit but if the replacement part does not work properly it feels like a waste of money.

I had to replace the touch station because I spilled water on the touch station accidentally. Much cheaper than buying a whole new unit. I like that I can fix humidifiers. Never had a lego type humidifier before lol The touch station arrived on time.

According to the CS agent, the warehouse sent me a wrong touch station. I had to wait for longer but they sent me the right one and now the humidifier is working without an issue.

Miro sent us the wrong touch station and has been unresponsive for two weeks. We cannot reach anyone in their customer service department.

I have not received this. Where is it?