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Shipping Related Frequently Asked Questions

Shipping Related Frequently Asked Questions

Miro works with various 3rd party logistics partners to fulfill all the appliances, both new and refurbished. 

My Order Has Not Shipped

If your order hasn't shipped yet, it's possible that there's a delay with our logistics partner. This could be due to a high volume of orders they're handling at the moment. We appreciate your patience and suggest waiting an additional 3 days. If your order still hasn't shipped by then, please don't hesitate to contact us.

It Says My Order Was Delivered but I Did Not Get Anything

Before reaching out to us, we kindly ask that you create a case with the carrier (such as UPS, USPS, or FedEx) for any delivery issues. Deliveries are frequently handled by UPS, which offers a straightforward process for filing lost parcel claims. Once you've reported a lost case to the carrier, we can then assist more effectively on our end by following up on the situation. 

I Received The Wrong Items

We understand how important it is to receive the correct items you ordered. In the event that you receive a delivery that doesn't match your order, please follow these steps to resolve the issue quickly and efficiently:

Step 1: Verify Your Order

  • Check Your Order Confirmation: Firstly, review your order confirmation email to ensure that the items you received differ from what you ordered.

Step 2: Document the Incorrect Items

  • Take Photos: Take clear photographs of the items you received. This helps us understand the mix-up and resolve your issue faster.
  • Keep All Packaging: Please retain the original packaging, as it may be required for return processing.

Step 3: Contact Customer Support

  • Reach Out to Us: Contact our customer support team with your order number, the photos of the wrong items, and a brief description of the issue.
  • Use Our Contact Form: For a quicker response, fill out our contact form on the website, ensuring to include all relevant details and attachments.

Step 4: Return and Replacement Process

  • Await Instructions: Our team will provide you with instructions on how to return the incorrect items.
  • Replacement Dispatch: Once we confirm the return process, we will dispatch the correct items to you as soon as possible.

Additional Tips:

  • Act Quickly: The sooner you report the issue, the faster we can resolve it.
  • Check Return Policy: Familiarize yourself with our return policy for smooth processing. 

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