I didn’t receive the order 14 days ago. I actually received yesterday (on Sep. 3) after almost a month. Plus, it was a wrong item. I sent an email to correct it but no response yet. Late Shipping, Poor Communication, Wrong Item!!! What can I do now?

Ordered new part and humidifier still doesn’t work. Very Disappointing.

Honestly a great humidifier with great designs if you know what you are doing. This engine is especially fragile due to it being exposed out compared to other humidifiers. But that's why I bought this in the first place--to clean every single part of the humidifier. My first mist maker only lasted 8 months of everyday use. But my second one lasted me 2 years. Miro is a much cheaper and better option than having to clean other humidifiers or replace them because they get extremely disgusting. I just bought 5 of these since the page says it will take 1-2 weeks to ship. I think they are shipping it directly from factory to save some costs on logistics. It took a while to get to me and the tracking code was really difficult to track down but it got here and I'm happy about it.

I use humidifier all seasons for my throat so this is a great solution for me.

My review has to do with their customer service. I emailed multiple times with my order number, messaged on their website, reached out to their social media person through IG and finally got a response from someone through IG, who I found out doesn't even work there anymore. He was very helpful though and went out of his way to get my order shipped. Once I got a tracking number, it sat in their warehouse for another week. It wasn't until I said that I'm going to dispute the charge that someone finally reached out again. I'm so disappointed because we have 3 Miro humidifiers and the mist maker finally died on one. I'm scared to order more for the other ones when it comes time to replace that part. I recommended this company to so many friends because of how easy it was to clean, but with this kind of customer service, it is VERY hard to recommend them to friends again. From start to finish, I would say that it took about 5 weeks for this small part to come. I was really surprised an email came for a review, that's pretty brazen. With this kind of customer service, everyone should know their products won't come on time, then they'll get no response until you tell them that you're going to disupte the charge.

It took them 3 weeks for me to get the item, and I contacted them three times via emails and texts, but no answer. No updates on order status on their website either.