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Return / Refund Policy

We have a detailed return policy on our support website

Miro has a risk-free 14 day return/refund policy in place. To be eligible for a return,  your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at support@mirohome.com or use the support website to create a support ticket. We will send you a return shipping label, as well as instructions on where and how to send the item back. Items sent back to Miro without requesting a return will not be accepted. 

Some items are exempt from Miro risk-free 14 day return policy. Non-returnable/refundable items are items such as gift cards and personal protective gears such as safety masks. There may be situations where only partial refunds are granted.

Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mirohome.com

Shipping

To return your product, reach out to support.mirohome.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We will cover return shipping costs on certain occasions. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.